Beware of This New Scam to Steal Your Identity

Members of other credit unions have been receiving calls on their cell phones from an automated system, telling them their account is blocked. To “unlock” their account, the system prompts them for their debit card number, pin and security code. People who have provided the information have had their accounts depleted almost immediately.

At this time, we are not aware of any Neighborhood Credit Union members who have been affected. However, this is a good opportunity to remind you of some important information about protecting your identity.

1. Never, never, ever give your credit card, debit card or account number, or any other personal information to someone over the phone, unless YOU called them. Even if a seemingly innocent charity calls you for a donation, and they only accept credit cards, do not give them your credit card information. Have them mail you a form or get their web address so you can pay online. To be sure it’s a valid organization, check the home page for a link to a secure site. Secure web addresses start with https. Be sure the “s” is there so you know it’s secure.

2. Never give your personal information to an automated system, especially one telling you your credit union account is blocked. Neighborhood Credit Union will NEVER call you – through an automated system or a live person – to ask for your account number or any other personal information. If you get a call like this, hang up and call the credit union immediately to report it. If you can, write down the number the call came from, so we can give that information to the appropriate authorities.

3. Never respond to an e-mail that looks like it’s from us, if it asks you to provide any type of personal information. We will NEVER send you an e-mail asking for this information.

4. If you have already provided information to someone who asked for it either by phone or e-mail, call the number on the back of your card and report the incident. You may have to change your passwords or have a new card issued.

Technology is making it easier for identity thieves to prey on innocent people. Don’t be their next victim.